We recently sent a letter to Council congratulating them, and City Manager Jeff Jorgenson and his team, for the work now underway to modernize City operations through the use of new digital tools, including artificial intelligence.

We were encouraged to see the recent discussion at the GPC Committee on how AI could help streamline internal processes and improve the experience ratepayers have when they interact with the City. This is exactly the kind of practical innovation our members have been calling for: reducing bottlenecks, strengthening customer service, and ensuring the best possible use of staff time and public resources.

Click here to read the letter.